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Rodney Peacock

Senior Career Consultant

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Biography

With 25+ years in professional and leadership roles across customer experience, organisational coaching, business improvement, project and program delivery, and change management, Rodney has most enjoyed helping people to grow, learn and get unstuck.

Rodney combines a calm, engaging and relatable presence with a curiosity for new and fresh perspectives, and a desire to help others be more effective, more easily.

Whether leading major IT transformations or training and mentoring the next generation of Agile leaders, Rodney‘s style is to get alongside executives, leaders and teams, understand their goals and challenges, and to coach, teach or mentor them as needed.

Rodney has delivered a wide range of projects and transformational programs spanning telecommunications, banking, contact centre design, personalised marketing and customer experience, in Australia and across The Philippines and India.

Rodney has been coaching in both formal and informal roles for 20+ years, including designing much of Telstra’s coaching strategy, training and tools, and personally coaching many leaders and coaches.

In his coaching, Rodney works to build solid, genuine relationships that foster trust. He combines insightful questions with creative thinking to help his clients find practical and pragmatic next steps.

Industry Expertise

Telecommunications / ICT
Banking
B2C and B2B Sales
Retail
Contact Centres
Customer Experience
Program Delivery

Education

Bachelor of Arts, University of Adelaide
Graduate Diploma in Management, SA Uni
Project Management Professional, PMI
Agile Certified Practitioner, PMI
Certified Agile Project Manager, PM Management Assn of Canada

Psychometric Tools
Birkman Method™
Prosci ADKAR® Model

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